.login-container{display:flex;justify-content:center;align-items:center;min-height:100vh;background:linear-gradient(135deg,#667eea,#764ba2)}.login-card{width:400px;box-shadow:0 4px 12px #00000026;border-radius:8px}.login-card .ant-card-head{text-align:center;font-size:24px;font-weight:700;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border-radius:8px 8px 0 0}.login-card .ant-card-head-title{color:#fff}.agent-list{height:100%;background:#f5f5f5;border-right:1px solid #e8e8e8;overflow-y:auto}.agent-list-items{padding:10px 5px;display:flex;flex-direction:column;gap:12px;align-items:center}.agent-item{cursor:pointer;padding:4px;border-radius:8px;transition:all .3s}.agent-item:hover{background:#e6f7ff}.agent-item.active{background:#1890ff}.agent-item.active .ant-avatar{border:2px solid #fff}.conversation-list{display:flex;flex-direction:column;height:100%;background:#fafafa;border-right:1px solid #e8e8e8}.conversation-list-header{padding:16px;background:#fff;border-bottom:1px solid #e8e8e8;box-shadow:0 1px 2px #00000008}.conversation-list-body{flex:1;overflow-y:auto;background:#fff}.conversation-item{padding:10px 12px!important;cursor:pointer;transition:all .2s ease;border-bottom:1px solid #f0f0f0;position:relative}.conversation-item:hover{background-color:#f7f7f7}.conversation-item.active{background-color:#bae7ff;border-left:3px solid #1890ff;padding-left:9px!important}.conversation-item-content{display:flex;align-items:flex-start;width:100%}.conversation-item-info{flex:1;margin-left:10px;overflow:hidden}.conversation-item-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.conversation-item-name{font-size:14px;font-weight:500;color:#262626;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:150px}.conversation-item-time{font-size:12px;color:#8c8c8c;flex-shrink:0;margin-left:8px}.conversation-item-bottom{display:flex;align-items:center}.conversation-item-message{font-size:13px;color:#8c8c8c;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.ant-empty{padding:40px 0}.emoji-picker{width:320px;max-height:240px;overflow-y:auto;padding:8px;display:grid;grid-template-columns:repeat(8,1fr);gap:4px}.emoji-item{font-size:24px;cursor:pointer;padding:4px;text-align:center;border-radius:4px;transition:background-color .2s;-webkit-user-select:none;user-select:none}.emoji-item:hover{background-color:#f0f0f0}.cdkey-management-modal .ant-modal-body{max-height:70vh;overflow-y:auto}.cdkey-management-modal .ant-table-wrapper{margin-top:8px}.cdkey-management-modal h3{margin:0 0 12px;font-size:16px;font-weight:600;color:#262626}.cdkey-selector-modal .ant-modal-body{max-height:600px;overflow-y:auto}.cdkey-selector-modal .ant-collapse{border:none;background:transparent}.cdkey-selector-modal .ant-collapse-item{margin-bottom:12px;border:1px solid #d9d9d9;border-radius:8px;overflow:hidden}.cdkey-selector-modal .ant-collapse-header{padding:12px 16px!important;background:#fafafa}.cdkey-selector-modal .ant-collapse-content{border-top:1px solid #d9d9d9}.cdkey-selector-modal .ant-list-item{transition:all .3s ease}.cdkey-selector-modal .ant-list-item:hover{background-color:#f5f5f5;transform:translate(4px)}.cdkey-selected-display{animation:fadeIn .3s ease}@keyframes fadeIn{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.chat-window{display:flex;flex-direction:column;height:100%;background:#f7f8fa}.chat-header{display:flex;justify-content:space-between;align-items:center;padding:16px 24px;background:#fff;border-bottom:1px solid #e8e8e8;box-shadow:0 1px 4px #0000000a}.chat-header-info{display:flex;align-items:center}.chat-header-text{margin-left:12px}.chat-header-name{font-size:16px;font-weight:500;color:#262626;margin-bottom:4px}.chat-header-status{font-size:12px;color:#8c8c8c}.chat-header-actions{display:flex;align-items:center}.chat-body{flex:1;overflow-y:auto;padding:20px;background:#f5f5f5}.message-list{display:flex;flex-direction:column;gap:16px}.message-item{display:flex;align-items:flex-start;gap:12px}.message-user{flex-direction:row}.message-ai{flex-direction:row-reverse}.message-content{display:flex;flex-direction:column;max-width:60%}.message-user .message-content{align-items:flex-start}.message-ai .message-content{align-items:flex-end}.message-info{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:12px;color:#8c8c8c}.message-user .message-info{flex-direction:row}.message-ai .message-info{flex-direction:row-reverse}.message-sender{font-weight:500}.message-time{color:#bfbfbf}.message-bubble{position:relative;padding:12px 16px;border-radius:12px;word-wrap:break-word;word-break:break-word;box-shadow:0 1px 2px #0000000d}.message-user .message-bubble{background:#fff;color:#262626;border:1px solid #e8e8e8}.message-ai .message-bubble{background:linear-gradient(135deg,#1890ff,#096dd9);color:#fff}.message-text{font-size:14px;line-height:1.6;white-space:pre-wrap}.chat-footer{padding:16px 24px;background:#fff;border-top:1px solid #e8e8e8;box-shadow:0 -1px 4px #0000000a}.chat-input-wrapper{display:flex;flex-direction:column;gap:12px}.chat-input-toolbar{display:flex;align-items:center;gap:4px;padding:4px 0;border-bottom:1px solid #f0f0f0}.chat-input-actions{display:flex;justify-content:flex-end}.chat-window .ant-empty{display:flex;flex-direction:column;justify-content:center;align-items:center;height:100%}.chat-body::-webkit-scrollbar{width:6px}.chat-body::-webkit-scrollbar-track{background:transparent}.chat-body::-webkit-scrollbar-thumb{background:#d9d9d9;border-radius:3px}.chat-body::-webkit-scrollbar-thumb:hover{background:#bfbfbf}.quick-reply{display:flex;flex-direction:column;height:100%;background:#fff;border-left:1px solid #e8e8e8}.quick-reply-header{display:flex;justify-content:space-between;align-items:center;padding:16px;border-bottom:1px solid #e8e8e8;font-size:14px;font-weight:500;color:#262626}.quick-reply-add{padding:12px;background:#f7f8fa;border-bottom:1px solid #e8e8e8}.quick-reply-add-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.quick-reply-list{flex:1;overflow-y:auto;padding:8px}.quick-reply-item{padding:0!important;border:none!important;margin-bottom:8px;position:relative;display:flex;align-items:center;gap:8px}.quick-reply-drag{cursor:grab;color:#8c8c8c;font-size:16px;padding:4px;display:flex;align-items:center;transition:color .2s ease}.quick-reply-drag:active{cursor:grabbing}.quick-reply-drag:hover{color:#1890ff}.quick-reply-content{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;background:#f7f8fa;border-radius:8px;cursor:pointer;transition:all .2s ease;flex:1;min-width:0}.quick-reply-content:hover{background:#e6f4ff;box-shadow:0 2px 8px #1890ff26}.quick-reply-text{flex:1;font-size:13px;color:#262626;line-height:1.5;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.quick-reply-icon{color:#1890ff;font-size:16px;margin-left:8px;flex-shrink:0}.quick-reply-actions{display:flex;gap:8px;opacity:0;transition:opacity .2s ease}.quick-reply-item:hover .quick-reply-actions{opacity:1}.quick-reply-actions>*{cursor:pointer;font-size:14px;padding:4px;transition:all .2s ease}.quick-reply-actions>*:nth-child(1){color:#1890ff}.quick-reply-actions>*:nth-child(1):hover{color:#40a9ff}.quick-reply-actions>*:nth-child(2){color:#ff4d4f}.quick-reply-actions>*:nth-child(2):hover{color:#ff7875}.quick-reply-edit{flex:1;padding:8px;background:#f7f8fa;border-radius:8px}.quick-reply-edit-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.quick-reply-list::-webkit-scrollbar{width:6px}.quick-reply-list::-webkit-scrollbar-track{background:transparent}.quick-reply-list::-webkit-scrollbar-thumb{background:#d9d9d9;border-radius:3px}.quick-reply-list::-webkit-scrollbar-thumb:hover{background:#bfbfbf}.mobile-app{width:100%;height:100vh;background:#f5f5f5;overflow:hidden}.mobile-header{height:46px;background:#ededed;display:flex;align-items:center;padding:0 16px;font-size:16px;font-weight:500;border-bottom:1px solid #d9d9d9;gap:12px}.mobile-conversation-list{height:calc(100vh - 46px);overflow-y:auto;background:#fff}.mobile-conversation-list .ant-list-item{padding:12px 16px;border-bottom:1px solid #f0f0f0}.mobile-conversation-list .ant-list-item:active{background:#f5f5f5}.app-layout{width:100%;height:100vh;overflow:hidden}.app-sider{background:#fff;box-shadow:2px 0 8px #0000000d;z-index:10}.app-content{background:#f5f5f5;overflow:hidden}.app-sider-right{background:#fff;box-shadow:-2px 0 8px #0000000d;z-index:10}.app-sider .ant-layout-sider-children,.app-sider-right .ant-layout-sider-children{height:100%}.admin-logo{height:64px;display:flex;align-items:center;justify-content:center;color:#fff;font-size:18px;font-weight:700;background:#ffffff1a}.admin-header{background:#fff;padding:0;display:flex;justify-content:space-between;align-items:center;box-shadow:0 2px 8px #0000001a}.admin-user-info{display:flex;align-items:center;gap:8px;padding:0 24px;cursor:pointer}.admin-username{margin-left:8px}.admin-content{margin:24px;padding:24px;background:#fff;border-radius:8px;min-height:280px}*{margin:0;padding:0;box-sizing:border-box}html,body,#root{width:100%;height:100%;overflow:hidden}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Hiragino Sans GB,Microsoft YaHei,Helvetica Neue,Helvetica,Arial,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:#f1f1f1}::-webkit-scrollbar-thumb{background:#c1c1c1;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#a8a8a8}